How pricing works
The cost of care at Vitality has three parts, each paid as you reach it: your lab work, a provider fee for a set period and, only if your provider prescribes treatment, a medication supply paid in full up front for a set period. There's no membership and no subscription, and your coordinator explains each cost before you pay.
Prescription treatment requires an evaluation by a licensed healthcare provider, who decides whether treatment is appropriate for you. Not everyone qualifies. Completing an assessment, booking a visit, or paying a fee does not guarantee a prescription.
Three main parts, each paid as you reach it
Your coordinator explains each part before you pay for it. How it works, step by step
01
Lab work
Your lab panel, ordered for you at a lab near you. You pay for it when it's ordered. Follow-up panels during treatment are separate steps, each explained before it's ordered.
02
Provider fee
The provider fee covers your provider's visits and reviews for a set period. If you continue treatment after that period, it is paid again, only with your OK. Your provider goes through your labs and history with you and decides whether treatment is appropriate. Your coordinator tells you the period and what it covers before you pay.
03
Medication supply, only if prescribed
The supply is paid in full up front for a set period and shipped to you. When it runs low, your coordinator checks in, and the next supply is ordered only if your provider's prescription covers it and you say yes.
The short version
- No membership, no long-term contract and no automatic billing.
- Your coordinator explains each cost before you pay, and you get a receipt by email.
- A medication supply, if prescribed, is paid in full up front for a set period.
Some prescribed medications may be compounded. Compounded medications are not FDA-approved, and FDA does not review them for safety, effectiveness, or quality before they are marketed. Your provider tells you which applies to you.
If your plan includes optional items, supplies or shipping charges, your coordinator lists each one and its cost before you pay. Optional items are never required to start treatment.
Important safety information
Testosterone is FDA-approved for men with low testosterone caused by certain medical conditions. Its safety and effectiveness for low testosterone due to aging alone have not been established. Testosterone can raise blood pressure and red blood cell count, reduce sperm production and fertility, and requires monitoring of the prostate and blood levels. Your provider will review the benefits and risks and monitor you with regular labs.
Testosterone is a controlled substance because it can be misused. Abuse and dependence have been reported, mostly at doses above those prescribed. Take it only as your provider directs.
Testosterone is a Schedule III controlled substance. Depending on your state, and on federal telemedicine rules that are currently set to change after December 31, 2026, an in-person exam may be required before or during treatment.
How paying works
Your coordinator explains each step and its cost before you pay, and nothing renews on its own.
- Before you pay, your coordinator explains the step and its cost.
- After you pay, you get a receipt by email.
- There's no automatic billing. Each supply needs your provider's prescription and your OK, and is paid in full up front for a set period.
- There's no membership and no long-term contract. You decide whether to order your next supply.
A fee pays for an evaluation, not a prescription
Your lab panel and provider fee pay for an evaluation. A licensed provider decides whether treatment is appropriate for you, and if it isn't, nothing is prescribed and you don't buy a medication supply.
Prescription treatment requires an evaluation by a licensed healthcare provider, who decides whether treatment is appropriate for you. Not everyone qualifies. Completing an assessment, booking a visit, or paying a fee does not guarantee a prescription.
Stopping care
You decide whether to order your next supply, so stopping treatment means not reordering. Ask your coordinator before you pay how a payment is handled if you stop. If you're on treatment, talk to your provider first.
Your right to a Good Faith Estimate
A federal notice under the No Surprises Act for patients who pay for their own care. Full page
You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.
Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
- You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
- Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
- If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
- Make sure to save a copy or picture of your Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-800-985-3059.
Questions about cost
For your exact cost, call us at (866) 744-0454.
Is there a membership or subscription?
No. You pay for each step as you reach it: your lab panel, a provider fee that covers your provider's visits and reviews for a set period and, if your provider prescribes treatment, a medication supply that is paid in full up front for a set period.
Will I be billed automatically?
No. Each new supply needs your provider's prescription and your OK. Your coordinator explains each cost before you pay, and you get a receipt by email.
Why don't you list prices here?
The cost depends on your lab panel, the period your provider fee covers and, if a supply is prescribed, its length. Your coordinator gives you the cost of each step before you pay. Because you pay for your own care, you receive a written Good Faith Estimate when a lab panel, a provider visit or a medication supply is scheduled. You can also ask for one at any time.
How do I find out my exact cost?
Call us. Your coordinator explains the cost of each step before you pay. Because you pay for your own care, you receive a written Good Faith Estimate when a lab panel, a provider visit or a medication supply is scheduled. You can also ask for one at any time.
Are follow-up labs a separate cost?
Yes. Follow-up lab panels during treatment are separate steps. Your coordinator explains each one and its cost before it's ordered.
If I pay for labs and a visit, will I get a prescription?
Not necessarily. A licensed provider decides whether treatment is appropriate for you. If it isn't, nothing is prescribed and you don't buy a medication supply.
Can I stop?
Yes. You can stop at any time by not ordering your next supply. Ask your coordinator before you pay how a payment is handled if you stop. If you're on treatment, talk to your provider before you stop.
Ask for your exact cost.
A coordinator explains the cost of each step before you pay. Because you pay for your own care, you receive a written Good Faith Estimate when a lab panel, a provider visit or a medication supply is scheduled, and you can ask for one at any time. Your right to a Good Faith Estimate
Prescription treatment requires an evaluation by a licensed healthcare provider, who decides whether treatment is appropriate for you. Not everyone qualifies. Completing an assessment, booking a visit, or paying a fee does not guarantee a prescription.