How Vitality works
Care starts with a call with your care coordinator, then labs at a lab near you, then a visit with a licensed provider at your local office or by secure video. Treatment starts only after your lab results are in and a licensed provider has gone through them with you.
Prescription treatment requires an evaluation by a licensed healthcare provider, who decides whether treatment is appropriate for you. Not everyone qualifies. Completing an assessment, booking a visit, or paying a fee does not guarantee a prescription.
The steps, in this order
Each step starts only after the one before it is done.
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01Call
A call with your coordinator
Start with the 2-minute check or call us. A care coordinator talks with you about your symptoms, goals and health history, explains each step and what it costs, and books your labs.
- Who
- Your care coordinator
- Where
- By phone
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02Labs
Labs at a lab near you
Your coordinator arranges the morning blood panel your provider orders, at a lab near you, and sends you the details. In most cases you can walk in. Before your visit you fill in your medical history forms, which are emailed to you. Some offices can also draw your blood.
- Who
- A lab, ordered for you
- Where
- Near you
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03Visit
A visit with your provider
A licensed provider goes through your symptoms, history and lab results with you, explains the options and the risks, and decides, with your input, whether treatment is appropriate. Your coordinator tells you which visit options are available where you live.
- Who
- A licensed provider
- Where
- Your local office, or secure video
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04Plan
Your plan, then your supply
If treatment is appropriate, your provider chooses the medication that fits your labs and history and explains your treatment plan. Your coordinator then goes over the order and its cost with you before you pay. The supply is paid in full up front for a set period, and a licensed pharmacy fills your prescription and ships it to you.
Some prescribed medications may be compounded. Compounded medications are not FDA-approved, and FDA does not review them for safety, effectiveness, or quality before they are marketed. Your provider tells you which applies to you.
- Who
- Your provider and coordinator
- Where
- Shipped to you
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05Follow-up
Check-ins, labs and reviews
Your coordinator checks in on how you're doing and handles your orders. Follow-up labs and provider reviews are scheduled periodically, and your provider can change or stop your plan based on the results. Each new supply needs your provider's prescription and your OK.
- Who
- Your coordinator and provider
- Where
- Phone, lab, office or video
What it costs: you pay for each step as you reach it, and a medication supply, if prescribed, is paid in full up front for a set period. Your coordinator explains each cost before you pay, and you get a receipt by email. How pricing works Stopping care and payments
Before your first visit
Most of the preparation happens in steps 1 and 2, and your coordinator walks you through it.
- Your lab panel is done, so your provider has results to review with you.
- Your medical history forms are filled in.
- You know whether your visit is at the office or by video, and the time.
- You have a list of your current medications and any questions you want to ask.
If you don't qualify
If your provider decides treatment isn't right for you, nothing is prescribed and you don't buy a medication supply.
- Your provider explains why, and what else may be worth looking at.
- Your lab panel and visit don't commit you to anything else.
Prescription treatment requires an evaluation by a licensed healthcare provider, who decides whether treatment is appropriate for you. Not everyone qualifies. Completing an assessment, booking a visit, or paying a fee does not guarantee a prescription.
What we won't do
These are the limits that apply to every patient. The way a diagnosis is made is set out in our clinical standards.
- Prescribe from a questionnaire alone.
- Start treatment before your lab results are in and a licensed provider has gone through them with you.
- Sign you up for a long-term contract, a membership or automatic billing.
Who does what
Four roles share one plan, and only your provider makes treatment decisions.
Licensed provider
A physician, nurse practitioner or physician assistant licensed in your state. Reviews your labs with you and makes every treatment decision.
Care coordinator
A real person with a direct line. Schedules your labs and visits, explains each cost, handles your orders and checks in on you. Not a clinician: medical questions go to your provider.
Lab
Draws your blood at a location near you. Your coordinator arranges the panel your provider orders and sends you the details.
Licensed pharmacy
Fills the prescription your provider writes and ships your medication to you.
Important safety information
Testosterone is FDA-approved for men with low testosterone caused by certain medical conditions. Its safety and effectiveness for low testosterone due to aging alone have not been established. Testosterone can raise blood pressure and red blood cell count, reduce sperm production and fertility, and requires monitoring of the prostate and blood levels. Your provider will review the benefits and risks and monitor you with regular labs.
Testosterone is a controlled substance because it can be misused. Abuse and dependence have been reported, mostly at doses above those prescribed. Take it only as your provider directs.
Testosterone is a Schedule III controlled substance. Depending on your state, and on federal telemedicine rules that are currently set to change after December 31, 2026, an in-person exam may be required before or during treatment.
A local office near you
135 offices in 33 states. Visits are at the office or by secure video, and your labs are at a lab near you, ordered for you.
Featured offices
All 33 statesLouisiana
Baton Rouge
9522 Brookline Ave 1st floor ste 109
Baton Rouge, LA 70809-2012View office: Baton RougeDirections to Baton Rouge (opens Google Maps)
California
Walnut Creek
1990 N California Blvd suite 20
Walnut Creek, CA 94596-3742View office: Walnut CreekDirections to Walnut Creek (opens Google Maps)
Idaho
Boise
950 W Bannock St 4th floor ste 400
Boise, ID 83702-5999
Nearest offices in other states
Shown for directions. Visit requests are for offices in your own state.
Questions about the process
Something else? Call us at (866) 744-0454.
Is my coordinator a doctor?
No. Your coordinator handles scheduling, lab orders, costs and check-ins, and is your first call between visits for scheduling and orders. For medical questions your coordinator connects you with your provider. In an emergency, call 911.
Where is my blood drawn?
At a lab near you. Your coordinator arranges the panel your provider orders and sends you the address, and in most cases you can walk in.
Will I see my provider in person or by video?
Visits are at your local office or by secure video. Your coordinator tells you which options are available where you live.
What happens if I don't qualify?
Nothing is prescribed, and you don't buy a medication supply. Your provider explains why and what else may be worth looking at.
How is treatment monitored?
Through follow-up labs and provider reviews, scheduled periodically while you're on treatment. Your provider can change or stop your plan based on the results.
Do I have to sign a long-term contract?
No. There's no long-term contract, no membership and no automatic billing. A medication supply is paid in full up front for a set period, each supply needs your provider's prescription and your OK, and you decide whether to order the next one.
Can I stop?
Yes. You can stop at any time by not ordering your next supply. Ask your coordinator before you pay how a payment is handled if you stop. If you're on treatment, talk to your provider before you stop.
Start with the 2-minute check, or call us.
Prescription treatment requires an evaluation by a licensed healthcare provider, who decides whether treatment is appropriate for you. Not everyone qualifies. Completing an assessment, booking a visit, or paying a fee does not guarantee a prescription.