Telehealth Consent

This consent is between you and the licensed provider of our affiliated medical practices who sees you. You are asked to accept it before your first video visit, and the version you accepted is saved with your record.

What telehealth means here

Telehealth is a live visit with a licensed provider by secure, two-way video. A phone call with your care coordinator is not a medical visit, and a provider does not prescribe from a questionnaire alone.

Before a visit, a licensed provider reviews your answers, your medical history and your lab results. During the visit, the provider asks questions, may ask you to show or measure something on camera, explains the options and the risks, and decides, with your input, whether treatment is appropriate. Some visits may also include secure messages or follow-up video visits with the same practice.

Who you meet with

You meet with a physician, nurse practitioner or physician assistant who is licensed in the state where you are located during the visit. Your provider's name and credential are shown when you book and at the start of the visit.

The provider works for our affiliated medical practices, an independently owned medical practice. Vitality Testosterone Replacement Therapy provides scheduling, technology and support and does not practice medicine. See Who provides care.

Benefits

A video visit can save travel time and make follow-up easier. It lets you meet your provider from a private place of your choosing.

Limits and risks

A video visit is not the same as an in-person exam. Your provider may decide that an in-person exam, more lab work or a visit with another clinician is needed before any decision.

A provider cannot touch or examine you physically by video, so some findings can be missed.
Poor video or sound, or a dropped connection, can delay or end a visit. If that happens, the visit is rescheduled or moved to an office.
Despite security safeguards, electronic communications carry some risk of unauthorized access.
Information you give that is incomplete or wrong can lead to a wrong decision.

Your choices

You can choose an in-person visit at one of our offices instead of video, where an office is available, and you can stop a video visit at any time. Saying no to telehealth does not affect your right to care at an office.

You can withdraw this consent at any time by telling your coordinator or calling (866) 744-0454. Withdrawal does not affect care already provided. Find an office.

Controlled medications and in-person exams

Some medications are controlled substances, and federal and state law limit how they can be prescribed after a video visit. Your provider follows those rules and tells you if an in-person exam is needed.

Testosterone is a Schedule III controlled substance. Depending on your state, and on federal telemedicine rules that are currently set to change after December 31, 2026, an in-person exam may be required before or during treatment. The current federal flexibilities were extended through December 31, 2026 by the Drug Enforcement Administration and the Department of Health and Human Services (90 FR 61301, published December 31, 2025).

If these rules change, your provider and coordinator explain what it means for your care. A provider may also require an in-person visit for any medication when it is the safer choice.

Your responsibilities

During a video visit you agree to:

be physically located in a state where your provider is licensed, and tell us if you are somewhere else;
verify your identity when asked, with a photo ID;
be in a private place where you are comfortable discussing your health;
give complete and accurate information about your health, medications and other treatment;
follow up on lab work, in-person exams and referrals your provider asks for;
keep the visit link private and not let others join without telling your provider.

Privacy and recording

Video visits run on a platform designed for health care, and visit notes are kept in your medical record. Visits are not recorded unless you and your provider both agree in advance, and you may not record a visit without your provider's consent.

How health information is handled is described in the Privacy Policy and the Consumer Health Data Privacy Policy.

Emergencies

Telehealth is not for emergencies. If you have a medical emergency, call 911 or go to the nearest emergency room.

If a provider thinks you need urgent care during a visit, they tell you where to go and may contact emergency services for your safety.

Records, fees and concerns

You can ask for a copy of your medical record, including your visit notes, through your coordinator. Any fee for a visit is explained before you pay, as described in How pricing works. If you have a concern about your care, tell your coordinator or ask to speak with the medical practice. You can also contact the licensing board of the state where you received care.

Your agreement

By accepting, you confirm that you have read this consent, had the chance to ask questions, and agree to receive care by telehealth from a licensed provider of our affiliated medical practices. You understand that a provider decides whether treatment is appropriate and that not everyone receives a prescription.